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+971 (4) 3577 666
+971 (4) 3577 668
+971 504210 320
Product Support

OASYS believes that the value of customer service does not only rely in delivering to the customers what they want rather we feel it is important to present the values of our organization to our customers. OASYS has formed efficient support methodologies keeping all these in mind, which are practically efficient, less time consuming and are objective oriented.

OASYS Support Plans
Platinum Support 24 x 7 Support is available for customers under Platinum plan. Platinum plan is ideal for countries in different time zones. Our customer support representative with hot line number will be assigned to your account with 24 hours availability.
Gold Support 8 x 6 support is available for customers who are within our main support office(Dubai) timings. You will have customer support available from Saturday to Sunday (09:00- 18:00).

We are committed to achieving the highest level of customer satisfaction in the industry, with quality focused programs designed to provide services that enhance and maximize the use of OASYS products. As your solutions partner, we are dedicated to enabling your success by using our product.
OASYS Support Methodologies
  • Telephonic

    Call to our customer care every time you have a question to us or have an problem to be resolved by our technical support member. Our customer friendly technical support member will guide you through the process . All your calls wills be logged through our internal customer service management system by our support coordinator and you will updated frequently on status of reported problem or queries.

  • eSupport
    OASYS has launched “OASYS eSupport” which allows you to create an eSupport user account with us upon receiving an eSupport user account creation request from our support coordinator . The eSupport account facilitates you with
    • Case Management
    • Online Requests for trainings & reference documents
    • Downloads & Hot Fixes
  • Remote support

    Our technical support executive can connect to your computer . You are free to implement any remote access software of your choice in your PC or Server with a decent internet speed and send the details to our customer support through eSupport.

  • Onsite support personnel

    In case of an onsite visit requirement of a support personnel, you can send a request for onsite support through your eSupport login.

  • Trainings

    OASYS provides professional training services our customers to ensure that OASYS products are fully utilised. Our professional training services include

    • Onsite Trainings
    • Remote Webex based Trainings
    • Flash based online presentations