Our approach to customer support is straightforward. We are here to provide as much help as you need to make your life easy. We offer unlimited support to OASYS application users, whether they are part of your organisation, a contractor, a consultant, a specialist or a vendor. Anyone who needs help gets it. It’s how we maintain our industry-leading rate of adoption.
Our help desk never closes. Whatever time zone your team happens to be working in, there is always someone to help via your choice of phone or email.
Online help is convenient, but sometimes you want to talk to a person. With OASYS, there is always someone ready to take your call.
We don’t outsource our support centre. Every call is answered by an experienced OASYS engineer.
Our rich library of online support reflects real world project scenarios and includes tips and advice from our consultants.
Our support resources are structured to communicate the maximum knowledge in a minimum amount of time.
Our application, and our key support documents, including role-specific “Getting Started” kits, are available in more than three languages.